We believe that you will be pleased with your purchase from us. However, there might be chances when
you need to return goods to us. So what can we do when we meet this situation?
Goods sold are not refundable.
Goods may only be exchangeable if the product received is not as ordered or the product has
Please refer to the following:
Defective and Damage
Wrongly Delivered Goods
We do not offer refund. Once the order is confirmed, goods are neither
nor exchangeable, unless the order made is out-of-stock.
Custom Made Curtain, Blinds and Wallpaper
If the purchased products are found to have size error, colour error, defect or damaged during
installation, our technician will take back the wrong or unsatisfied products with them for
verification. Once our quality control team deems the returned product faulty, we will carry out
alteration or product exchange within 6-10 days and return to the customer for installation.
Please note, orders after confirmation are not eligible for exchange. However, if your purchased
products are found to have manufacturing defects such as size error, colour error or damaged
the pick-up or delivery, please contact our Customer Careline at 018 229 5000 in order to
for an exchange. You may show us pictures, screenshots or even videos of the incorrect or faulty
items through WhatsApp at 018 229 5000 together with personal details as listed below. After
discussing with our customer careline, you can return in the original packages either to our HQ
deliver back to us by any courier services. All accessories and documents should be included.
we receive the returned products, we will verify the issue. Once the item is deemed faulty, we
then do alteration or exchange the product in 6-10 days.
However, if you wish to modify the size of your customised products, you will have to pay for
alteration as well as the courier fees.
Ready Made Items
All ready-made items will only be eligible for exchange if the items are not as order or there is
manufacturing defect or damage. You can show us pictures, videos, or screenshot of the incorrect
unsatisfied goods you received through WhatsApp at 018 229 5000 together with personal details
listed below. After discussing with our customer careline, you can return in the original
all accessories and documents should be included. After discussing with our customer careline,
can return in the original packages either to our HQ or deliver back to us by any courier
All accessories and documents should be included. When we receive the returned products, we will
verify the issue. Once the item is deemed faulty, we will exchange the product for you within
If you wish to change the size of purchased readymade curtains, you have got to bear with the
courier fees for both transactions of products.
Please note that exchange products must with lower or equal value as the purchased products. To
exchange for products with higher value, you need to pay for the price difference or any
charges if required.
Upon returning the faulty or incorrect products, please kindly keep your postage receipt with
and send the receipt to us together with your ORDER NUMBER & TRACKING NUMBER to our customer
careline at 018 229 5000. If your item is deemed faulty or you received the wrong order, we will
your postage costs (MAX IS ONLY RM40). With regard to faulty items, if our quality control team
deems the item not faulty, then postage will not be refunded and you will be required to pay for
postage if you wish the item returned to you. We are not obligated for your package whilst in
transit to our HQ.
Customers are required to provide the following details in order for a product exchange:
A copy of the original receipt
All deposit are not refundable. However, it is exchangeable with any Mk Curtain Group products
are lower or equal value of the deposit amount. If the exchanged product has a higher value than
deposit payment, it will require a payment for the price difference.
All CLEARANCE items are neither refundable nor exchangeable. Customer is advised to check the
condition of the product prior to purchase.
For any further enquiries, you are welcome to contact our salesperson who assists you or contact
Customer Careline at 018 229 5000, available from 10 am to 10 pm daily.