We believe that you will be pleased with your purchase from us. However, there might be chances when you need to return goods to us. So what can we do when we meet this situation?
Goods sold are not refundable, goods may only be exchangeable if the product received is not as ordered or the product has manufacturing defects. Please refer to the following:
We do not offer refund. Once the order is confirmed, goods are neither refundable nor exchangeable, unless the order made is out-of-stock.
Custom Made Curtain, Blind and Wallpaper
If the purchased products are found to have size error, colour error, defect or damaged during the installation, our technician will take back the wrong or unsatisfied products with them for further verification. Once our quality control team deems the returned product faulty, we will carry out the alteration or product exchange within 6-10 days and return to the customer for installation.
Please note, orders after confirmation are not eligible for exchange. However, if your purchased products are found to have manufacturing defects such as size error, colour error or damaged after the pick-up or delivery, please contact our Customer Careline at 018 229 5000 in order to request for an exchange. You may show us pictures, screenshots or even videos of the incorrect or faulty items through WhatsApp at 018 229 5000 together with personal details as listed below. After discussing with our customer care line, you can return in the original packages either to our HQ or deliver back to us by any courier services. All accessories and documents should be included. When we receive the returned products, we will verify the issue. Once the item is deemed faulty, we will then do alteration or exchange the product in 6-10 days.
However, if you wish to modify the size of your customised products, you will have to pay for the alteration as well as the courier fees.
Ready Made Items
All ready-made items will only be eligible for exchange if the items are not as order or there is any manufacturing defect or damage. You can show us pictures, videos, or screenshot of the incorrect or unsatisfied goods you received through WhatsApp at 018 229 5000 together with personal details as listed below. After discussing with our customer care line, you can return in the original packages, all accessories and documents should be included. After discussing with our customer care line, you can return in the original packages either to our HQ or deliver back to us by any courier services. All accessories and documents should be included. When we receive the returned products, we will verify the issue. Once the item is deemed faulty, we will exchange the product for you within 3-5 days.
If you wish to change the size of purchased readymade curtains, you have got to bear with the courier fees for both transactions of products.
Please note that exchange products must with lower or equal value as the purchased products. To exchange for products with higher value, you need to pay for the price difference or any delivery charges if required.
Upon returning the faulty or incorrect products, please kindly keep your postage receipt with you and send the receipt to us together with your ORDER NUMBER & TRACKING NUMBER to our customer care line at 018 229 5000. If your item is deemed faulty or you received the wrong order, we will refund your postage costs (MAX IS ONLY RM40). With regard to faulty items, if our quality control team deems the item not faulty, then postage will not be refunded and you will be required to pay for the postage if you wish the item returned to you. We are not obligated for your package whilst in transit to our HQ.
Customers are required to provide the following details in order for a product exchange:
A copy of the original receipt
All deposit are not refundable. However, it is exchangeable with any Mk Curtain Group products which are lower or equal value of the deposit amount. If the exchanged product has a higher value than the deposit payment, it will require a payment for the price difference.
All CLEARANCE items are neither refundable nor exchangeable. Customer is advised to check the condition of the product prior to purchase.
For any further enquiries, you are welcome to contact our salesperson who assists you or contact our Customer Careline at 018 229 5000, available from 9:30 am to 6:30 pm daily.