- Up to 36 months for custom made curtains (fabric from RM27 per meter above)installed by us.
- 12 months service warranty for blinds.
- 1 month curtain service & alteration warranty (effective from date of installation).
What is covered under our service warranty
- Installation & technical defects that occurred on the rail track, brackets, hooks & related accessories.
- Transportation charges will be absorb for warranty products pick up and re-delivery to customer.
- Charges of re-installation for all warranty products will be waived when return to customers.
What is not covered in our service warranty
- Wear & tear of product.
- Damage or spoilage due to own negligence or more serious ; wreckages caused by natural disaster such as flood, thunderstorm , etc.
- Loss or pilferage of products.
- Incorrect handling or use which includes abuse.
- Incorrect use of cleaning agents or neglected maintenance care.
- Discolouration of product/s not limited to tracks, hooks, fabrics, pulleys, rail tracks , etc due to paint wearing off or electroplating peeling off.
Care and maintenance
Never wash in washing machine, keep your curtain dust-free by regular gentle vacuuming with the appropriate attachment or dry cleaning service.
As noted, we will service our products for free during the period, and this service is also available for a charge after the period ends.
To obtain the free service under this after-sales service, please contact MK Curtain's Careline Department at 018-229 5000.