We believe that you will be pleased with your purchase from us. However, there might be chances when you need to return goods to us. So what can we do when we meet this situation?

Goods sold are not refundable, goods may only be exchangeable if the product received is not the one ordered or the product has manufacturing defects. Please refer to the following:

Colour Errors; Size Errors; Defective, Damaged or Wrongly Delivered Goods

Custom Made Curtain, Blind and Wallpaper

If the purchased products are found to have size error, colour error, defective or damaged during the installation, our technician will take back the wrong or unsatisfied products with them for further verification. We will do the alteration or product exchange within 6-10 days and return to the customer for installation.

If your curtains are found to have size error, colour error, defective or damaged after the pick-up or after delivery, you can show us pictures, screenshots or even videos of the incorrect or unsatisfied curtains. After talking with our sales manager, you can return in the original packages. All accessories and documents should be included. When we receive the returned products, we will verify the issue, do alteration or exchange the product in 6-10 days.

However, if the incorrect or unsatisfied item is found not at our fault or at customer’s request, we will still fulfill the request and do product alteration or exchange accordingly with any transportation, alteration, or product charges depending on the circumstances.


Ready Made Items

For goods purchased wrongly by customers due to size error, colour error, manufacturing defect or damage, you can show us pictures, videos, or screenshot of the incorrect or unsatisfied goods you get. After talking with our sales manager, you can return in the original packages, all accessories and documents should be included. When we receive the return package and upon checking, we will exchange the product for you within 3-5 days.

On the other hand, if the incorrect or unsatisfied item is found not at our fault or have no problem, we are still willing to exchange for other products with lower or equal value as the purchased products. To exchange for products of higher values, you need to pay for the price difference or any delivery charges if required.

Customers are required to provide the following details in order for a product exchange:
Name
Contact Number
Email Address
Delivery Address
A copy of the original receipt


Intact Items

Custom Made Curtain, Blind and Wallpaper

In case you change your mind on colour or sizes after the custom made order is is confirmed, changes are still acceptable within 24 hours after the order is confirmed.
All custom made items are not refundable and exchangeable after the grace period and surcharges are applied to the changes made.

Ready Made Items

Items are not refundable but exchangeable within 7 days after the day of purchase. You can exchange with product of lower or equal value. However, customer is required to pay the difference if the product to be exchanged is of higher value.


Deposit Payment

All deposit are not refundable. However it is exchangeable with any Mk Curtain Group products which is lower or equal value of the deposit amount. If the exchanged product has higher value than the deposit payment, it will require a payment for the price difference.


Clearance Items

All CLEARANCE items are not refundable/exchangeable. Customer is advised to check the condition of the product prior to purchase.

For any further enquiries, you are welcome to contact our sales person who assists you or contact our Customer Careline at 018 229 5000, available from 9:30am to 6:30pm daily.